To cancel or reschedule your booking, contact us as early as possible through any of the following:
Please include your name, booking date, and the service you booked when you contact us.
If you cancel or reschedule your booking with at least 24 hours notice before your scheduled appointment time, you will receive a full refund of your deposit — or we can transfer it to your next booking, whichever you prefer.
Refunds are processed within 3–5 business days via the original payment method (e-Transfer returned, or card refunded).
If you cancel with less than 24 hours notice, your deposit may be forfeited to cover the time and preparation already committed to your booking.
We understand that genuine emergencies happen. If you have an unexpected situation (illness, family emergency, etc.), please contact us as soon as possible and we will do our best to work with you. We consider these situations on a case-by-case basis.
If you do not show up for your appointment and have not contacted us, your deposit will be forfeited. A new deposit will be required to book another appointment.
For mobile service appointments: if our team arrives at the agreed location and the vehicle or access is not available, this will be treated as a no-show.
You may reschedule your booking as many times as needed, provided you give at least 24 hours notice each time. Your deposit is always carried forward to the new booking date.
If you reschedule and then cancel entirely with less than 24 hours notice of the rescheduled appointment, the standard late cancellation policy applies.
In rare cases, we may need to cancel or reschedule your appointment due to weather, equipment issues, staff availability, or other circumstances beyond our control. In these situations:
We apologize in advance for any inconvenience this may cause and will always do our best to make it right.
If you are not satisfied with a completed service, please let us know within 48 hours of completion. We will return to address the issue at no additional charge under our satisfaction guarantee.
Refunds for completed services are not standard practice, as we will always make every effort to resolve any issue by re-performing the work. If a resolution cannot be reached, we will discuss a fair outcome with you directly.
A deposit of $30–$50 (or as agreed at time of booking) is required to secure most appointments. The deposit is deducted from your total balance upon service completion.
Deposits are collected by e-Transfer or card payment at the time of booking confirmation.
If you have any questions about this policy or want to discuss your specific situation, don't hesitate to reach out: